Frequently Asked Questions
Find answers about our plumbing, electrical, and power tool products
Plumbing Products
We recommend PEX piping for its flexibility and freeze resistance, CPVC for hot water lines, and copper for durability in exposed areas. Our Altius NXT PEX-A system is the most popular choice for DIY installations.
Use our self-regulating heat tape, insulate pipes in unheated areas, and let faucets drip during extreme cold. For complete protection, consider our Pipe Protection Bundle which includes insulation and monitoring tools.
Most plumbing products come with a 10-year limited warranty. Professional-grade items like our ProPress fittings carry a 25-year warranty when installed by certified technicians.
Yes, contractors receive tiered discounts starting at 15% off orders over $500. Register for our Pro Account to access exclusive pricing and same-day delivery options.
Pipe Fittings
Compression fittings are removable and require only a wrench, while press fittings create permanent connections needing a special press tool. Our ProPress fittings provide the most reliable seal for behind-wall installations.
Our universal fittings work with copper, PEX, and CPVC when using the appropriate sleeves. Each product page specifies compatible materials - look for the "Multi-Material Certified" badge.
All Altius NXT fittings are NSF-61 certified lead-free, marked with "LF" on the packaging. For drinking water applications, look for our blue-striped fittings which meet the strictest safety standards.
Unused fittings in original packaging can be returned within 90 days. Special order and bulk items may have different policies - contact our sales team before purchasing large quantities.
Safety & Security Products
At minimum: insulated gloves (Class 00), voltage tester, safety goggles, and fire-resistant clothing. Our Electrician Starter Kit includes all essentials with a 10% discount versus buying separately.
Electrical Resistors
Use Ohm's Law (R=V/I) or our online Resistor Calculator. For most DIY projects, our 5W resistor assortment kit covers common needs from 1Ω to 1MΩ.
Power Tools
Brushless tools offer 50% longer battery life, no maintenance, and smart torque control. Our NXT Brushless Series comes with a 3-year warranty compared to 1-year for brushed models.