Return & Cancellation Policy

Order Cancellations

No self-service cancellation available. You must email customercare@altiusnxt.com with your order number.

Before Shipment

  • Cancellations must be requested within 5 days of order placement
  • Full refund will be processed within 7 business days

After Shipment

  • Cancellations cannot be processed once order is shipped
  • You may return the items following our return policy

Returns & Refunds

No online return portal. All return requests must be emailed to customercare@altiusnxt.com within 5 days of delivery.

Eligibility

Product Category Return Window Condition
Plumbing Fittings 5 days Unopened original packaging
Power Tools 5 days Unused, with all accessories
Electrical Components Non-returnable Once packaging is opened

Return Process

  1. Email customercare@altiusnxt.com within 5 days of delivery
  2. Include:
    • Order number
    • Product SKU(s)
    • Reason for return
    • Photos of damaged items (if applicable)
  3. Wait for approval email with RMA number
  4. Ship items to provided address (customer pays return shipping)
  5. Refund processed within 14 days of receipt

Non-Returnable Items

  • Electrical components (resistors, converters) with opened packaging
  • Custom-cut plumbing supplies (pipes, tubing)
  • Special order items marked “non-returnable” at checkout
  • Used or installed products (including power tools with worn bits)

Warranty Claims

Defective items may be covered under manufacturer warranty. Email warranty@altiusnxt.com with proof of purchase.